FAQ

About Us

Q: Are you an official Serie A or club store?
A: Italian Serie A Jersey Exclusive Store (www.serieafootballkit.com) is an independent online football merchandise retailer, specializing in high-quality fan-style jerseys inspired by Serie A. Our product designs draw inspiration from the classic aesthetics of Serie A clubs; however, we are not an officially licensed partner of Serie A or any of its clubs.

Q: How can I contact you?
A: For any questions, inquiries, or after-sales needs, please feel free to contact us via our customer service email: [email protected]. Our team is committed to responding to your email within 24 hours.

About Products

Q: Are your jerseys authentic licensed merchandise?
A: We sell "Serie A Style Replica Jerseys." These jerseys pay homage to the iconic kits of Serie A clubs through their design, utilizing similar colors, stripes, and visual elements, striving to offer fans an excellent visual and wearing experience. Please be advised that these products are not officially manufactured or licensed by Serie A or the respective football clubs.

Q: What is the quality and fabric of the jerseys like?
A: We place great emphasis on product quality. Jerseys are typically made from lightweight, breathable, performance-oriented polyester or premium blend fabrics, designed to ensure comfort during activity and durability for casual wear. Club crests and main design details often feature fine embroidery or high-quality heat transfer applications. Specific fabric composition and craftsmanship details can be found on each product page.

Q: How should I choose the correct size?
A: We offer standard European/International sizing (e.g., S, M, L, XL). To ensure the best fit and avoid the hassle of returns due to size issues, we strongly recommend that you always consult our detailed size guide on the website before placing your order. This guide provides precise key body measurements (like chest, length) in centimeters to help you make an accurate choice. If you prefer a looser fit, you may consider ordering one size up from your usual size.

Q: Which Serie A club jerseys do you offer?

A: We cover a range of popular Serie A club-style jerseys, including but not limited to classic and contemporary designs from teams such as Juventus, Inter Milan, AC Milan, Napoli, Roma, Lazio, Atalanta, Fiorentina, and more. Our product collections are updated according to seasons and fan interest.

Q: Do you offer jersey printing (player name and number) customization?
A: Yes, for most popular Serie A club-style jerseys, we offer custom printing services (at an additional cost). You can check the availability of this service on the respective product page and follow the instructions at checkout to enter your desired name and number. Please note that all custom content must adhere to generally accepted social decency standards.

Orders & Shipping

Q: Which countries and regions do you ship orders to?
A: As a cross-border e-commerce store, we ship orders to numerous countries and regions worldwide. Major markets include the USA, Canada, the UK, EU nations, Australia, and several Asian countries.

Q: How are shipping costs calculated, and how long does delivery usually take?
A: Shipping costs are automatically calculated based on your provided delivery address and the total weight of items in your order. We commit to processing and arranging shipment within 1-3 business days after order payment confirmation. Actual transit times vary by destination:

• Standard Shipping: Typically takes around 10 to 20 business days for delivery.

• Express Services (e.g., DHL, FedEx - may require an additional fee): Typically takes around 5 to 12 business days for delivery.
  For more detailed information on shipping rates, service options, and restricted areas, please visit the "Shipping Policy" page on our website.

Q: How can I track my package after placing an order?

A: Once your order is packed and handed over to our logistics partner, an automated shipping confirmation email containing a unique tracking number will be sent to the email address you used during registration. You can use this tracking number to check the real-time progress and estimated delivery date of your package either on the "Track Order" page at the bottom of our website or directly on the official website of the respective carrier (e.g., DHL, UPS, USPS).

Q: Can I modify or cancel an order I have already placed?
A: After successful payment, orders usually enter our warehouse processing queue quickly (often within 24 hours). Once the order status is updated to "Processing" or "Shipped," we are unable to make any modifications or cancellations to it. If you have an extremely urgent special circumstance requiring assistance, please contact us immediately via our customer service email [email protected] with your order number. We will do our best to check the status and assist, but we cannot guarantee that changes will be possible.

Payment & Security

Q: What payment methods do you accept?
A: For your convenience and security, we accept a variety of widely used international payment methods, including:

• International Credit/Debit Cards (e.g., Visa, MasterCard, American Express)

• PayPal
  All payment transactions are processed through encrypted payment gateways compliant with PCI DSS standards. We do not store your complete card information.

Q: Is it safe to shop on your website? How is my personal information protected?
A: Absolutely safe. Protecting your privacy and data security is one of our top priorities. The entire checkout process on our website is secured with industry-standard SSL (Secure Sockets Layer) encryption, ensuring that all personal information and payment data you enter cannot be intercepted during transmission. The information we collect (such as name, address, email, phone) is used solely for processing your order, arranging logistics, and for necessary post-purchase communication. We solemnly promise to strictly comply with relevant data protection laws and regulations and will never sell, rent, or disclose your personal information to any third party. For more details, please read our Privacy Policy.

Customer Service

Q: What should I do if I receive an incorrect item, an item with quality issues (defects), or an item significantly different from its description?
A: We stand behind the quality of the products we sell. If you unfortunately receive an incorrect item, an item with obvious manufacturing defects, or find that the physical item differs significantly from its website description, please don't worry. Contact us via our customer service email within 7 calendar days of receiving the item. Please provide your order number and clear photos or videos that clearly show the issue. After verification by our customer service team, we will, depending on the specific problem, arrange a replacement with the correct item, process a partial refund, or provide equivalent store credit as compensation.

Q: What are the specifics of your return and refund policy?
A: We understand that returns may sometimes be necessary. We accept return requests within 14 calendar days from the date you received the package for items that are unworn, unwashed, with all original tags/labels intact, and are not customized. Please note that the cost of return shipping is the customer's responsibility. Once we receive the returned item and our warehouse quality inspection confirms it meets the above return conditions, we will process your refund. The refund will be issued back to the original payment method you used, or you may choose to convert the refund amount into equivalent store credit for use on your next purchase. Important Note: Customized items with personalized printing/designs, and items clearly marked as "Final Sale" or "Clearance," are generally not eligible for return unless defective. For the complete return process, notes, and the return address, please see the "Returns & Refunds Policy" page on our website.

Q: What if my package is lost during transit or arrives damaged?
A: While uncommon, shipping incidents can occur. If your tracking information has not been updated for an extended period (e.g., over a week past the estimated delivery date), or if the received package has obvious external damage, signs of wetness, or the contents are damaged, please be sure to contact us via customer service email within 48 hours of discovery. Provide your order number and, if possible, attach clear photos of the package's exterior and the damaged contents. We will intervene immediately to assist you in filing a formal inquiry or claim with the responsible shipping carrier. Based on the carrier's investigation findings and liability determination, we will provide you with a resolution, such as arranging a reshipment or processing a full refund.